Yes. Products you see in the picture are exact and original as you see them, and we will always do our best to keep delivering the exact item you purchased to you.

Your reciept would be sent to your email address you paid with while purchasing.

You can cancel your order while it’s still in a Processing status. Once the status changes to Shipped, the order can’t be canceled. Once a cancellation request is submitted, it can’t be undone.

If the order or item is too far along to cancel, most items can be returned.

Use these steps to see if the item or order is still in a Processing status and request a cancellation.

1. In the upper-right corner of any Shobrand.com page, click the My Account icon.
2. Select Order.
3. Enter the email address used to place the order and the order number shown on your order confirmation email.
4. Click Cancel next to the item you wish to attempt to cancel. 
5. If you do not see a Cancel button, it could be because your order is too far along to cancel or it’s being fulfilled by a Marketplace Seller.

You can track your order from your shipping confirmation email or by visiting Shobrand.com. We send an email with a tracking link as soon as your package ships, which you can use any time to check its progress.

To track order on Shobrand.com:

1. Go to Shobrand.com

2. Select the “My account or Track” at the upper-right corner

3. Select Orders or input your tracking details from the tracking page.

4. If you’re not logged in or are tracking a guest order, enter the email address you used to submit your order and your order number.

Order delays can occur for a variety of reasons; for example, items going out of stock after you place your order. We are doing our best to adjust to keep up with the high demand for popular items. We send order update emails as inventory and procedures allow.

Shipping Delays

Carriers can be impacted by varied events in certain areas. Check for known shipping delays in your area using the links below.

• FedEx service alerts
• USPS service alerts
• UPS service alert

As soon as you place a Shobrand.com order, we send a confirmation to the email address on file for your account. This email includes your order number, shipping information, and an order summary. If you paid for your order using a credit card, you’ll get the email as soon as the transaction is approved by your financial institution. If the payment fails, we’ll still send an email letting you know how to resubmit your payment. If you are paying with cryptocurrency, login to your crypto wallet and make payment to ONLY the provided wallet address you see on shobrand.com checkout page.

Note: do not send crypto funds to any other wallet other than the one you see on shobrand.com checkout page.

If you lose your confirmation email, you can still view your order status and delivery date when you log in to