Seller Policy
Making offers to buy or sell outside of Shobrand, requiring the buyer to make additional purchases, or charging excessive shipping fees is prohibited.
What is the policy?
Sellers are prohibited from activities that avoid shobrand fees, whether intentionally or not. This includes:
i. Making offers to buy or sell outside of shobrand
ii. Linking or promoting sites, items, or catalogs that can be used to order items outside of shobrand
iii. Requiring a buyer to make additional purchases or to agree to terms outside of the listing
iv. Canceling or ending a listing early because the desired price has not been met
v. Charging excessive shipping and additional fees not already included in the price of the item, or passing seller fees on to the buyer
vi. Changing a listing duration more than 2 hours after submitting the listing
vii. Misusing the reserve price feature in a listing
viii. Listing items outside of the correct category
ix. Falsely reporting unpaid items, or refusing payment at the end of a successful transaction
x. Selling completely different brands, models, or types of items as choice listings, such as: Selling different brands or models (for example, listing an iPhone 12 and iPhone 14 in the same listing).
xi. Selling unrelated items in your niche or nature of business.
Sellers are responsible for paying 10% fees for all sales made using some or all shobrand services, even if the sale terms are finalized, or payment is made outside of shobrand. Sellers are also responsible for Final Value Fees if they offer or reference their contact information, or ask for a buyer’s contact information, in the context of buying or selling outside of shobrand, even if the item does not sell on shobrand.
Activity that doesn’t follow shobrand policy could result in a range of actions including for example: administratively ending, deleting or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.
Payment methods policy
To help provide a safe experience, we only allow payment methods that offer strong protection for buyers and sellers as only payment methods offered at shobrand are allowed.
The following payment methods are not allowed, including:
Sending cash through the mail
Point-to-point cash transfer services such as Western Union or MoneyGram
Direct contact information can only be exchanged after shobrand checkout is complete. This includes asking buyers to get in touch with details of alternative payment methods.
The following payment methods, which are offered at shobrand checkout, are allowed:
i. PayPal
ii. Wallet
iii. Cryptocurrency (USDT Stable coin)
iv. Credit card or debit card
v. Payoneer
vi. Bank Transfer
vii. Skrill
International Bank-to-bank transfers (also known as bank wire transfers and bank cash transfers) Checks would soon be activated.
What can’t be sold on Shobrand?
Amunitions, firearms and weapons, controlled substances like drugs or hard drugs, hazardous materials, counterfeit or stolen goods, personal information such as identity documents, wildlife products like ivory and fus, adult content or services, items with copyrighted material (without proper authorization) is not allowed also in the handmade category on Shobrand. Reselling refers to listing an item as handmade when you were not involved in designing or making that item.
Selling Practices Policy
When you deliver on your service to create good buying experiences, we will protect you from abusive buying behavior and from events outside your control. Note that all sellers have 1-6 days to ship products from the day of receiving orders on their shop dashboards, failure to send items to customers within the specified period would result in restriction of sellers shop on shobrand.
How am I protected from abusive buyers?
If shobrand finds a buyer’s behavior is abusive, we will take action on the buyer and remove negative and neutral feedback and defects, including opened cases in service metrics.
What if something happens that is outside of my control?
We will protect you by removing negative and neutral feedback and defects when things happen that are outside your control, such as weather or carrier delays, or when the item arrives late but tracking shows you shipped on time. This is why sellers should contact shobrand about any issue that arises within 1-6 days of receiving orders from customers.
Listing your items with free shipping and Tax fees
If you sell physical goods on Shobrand and reside in the US, Uk, Canada, or Africa, you need to include applicable taxes with free shipping in your listing prices to ONLY locations you are able to ship to, which must be included in your product details. Please note that some countries may refer to VAT using other terms, e.g. GST, we’ll just refer to VAT, GST, and any local sales taxes collectively as “VAT” unless the context requires otherwise.
Please note that Shobrand fees do not include any withholding taxes that might apply in your home country. You are required to pay Shobrand the full amount of our fees and may not deduct any applicable withholding taxes from that amount.
Please also note that some countries require Shobrand to apply VAT on the fees that you may be charged in accordance with this policy, and that the fees listed in this policy are exclusive of VAT.
Listing Fees
You will be charged “at least” a shop subscription plan starting from $35 USD quadrimesterly and 10% product selling fee for each item or product you sell on Shobrand.com. There is no fee for editing a listing; Your listings expire at least after four months for the lowest plan and will require a payment renewal to retain your store. You can list multiple or as many quantities of products even depending on your store subscription plan , capabilities and space limit. It’s also important to note that seller subscription fees are non-refundable on Shobrand.
Sellers Payments Withdrawals
Shobrand withdrawals enables sellers to accept various forms of withdrawal options in their preferred currencies and through the available payment options while using Shobrand services on their seller dashboard. Sellers are placed to withdraw funds from their dashboard after 7 days from delivery date to customers, and this is possible ONLY if a sold item is NOT requested for a refund or replacement by the customer. This is because customers have 6 days to return a product or item back to the seller from the day of delivery, if there is a refund request during this period which meets our refund policy standard, customer would have to ship items back to sellers preferred address and would be refunded or placed for another replacement.
If you are registered on the premium plan to use other Shobrand Payments, you may accept payment by Shobrand Gift Cards and Shobrand Wallets or via Cryptocurrency.
On what Case do buyers get a refund and items shipped back to seller
Buyers ONLY get a refund on these conditions:
i. Item ordered was not item received.
ii. Item was of different colour or sizes from what was ordered.
iii. Item was defective or broken
iv. Item was not delivered and have exceeded delivery period.
Sellers should also add these conditions on their store policies for buyers to be able to understand the process before placing an order on your store, this is because without stating a refund policy, it would be fifficult for seller to win a case if there’s a dispute arises from the buyer.
Shobrand’s Case System
The Case system is how order disputes are resolved at Shobrand. We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before opening a case on shobrand. For this reason, it is important that you fill out your shop policies and regularly respond to Messages from your buyers. However, sometimes a case may be necessary, and Shobrand will work with you and the buyer to resolve it as quickly as possible.
Buyers may file a case for a non-delivery or a not-as-described item , hence you must respond to any open cases within three days or the time frame noted by Shobrand in the case. Shobrand may request your assistance in resolving a case opened against your shop. Shobrand reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.
By using Shobrand case system, you understand that Shobrand may use your personal information for the purpose of resolving disputes with other members. If Shobrand determines that an item is not as described, you will be required to refund the order, including original shipping and return shipping.