Stay Safe On Shobrand

We are always here to assist you if something goes wrong. This is to make sure you have a good buying and selling experience!

Issue Resolution

1. Contact Your Seller

Each shop on shobrand is independent. Refunds, Exchanges and Returns Policies varies from seller to seller. if you have question or an issue with your order, the seller is the first person to ask.

2. Contact Shobrand

If you and your seller cannot resolve the issue with your order, you can contact shobrand to step in as mediator.

Secured Payments

  1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software and certificate, which encrypts information you input.

     

iii. We reveal only the last four digits of your credit card numbers when confirming an order. We also transmit the entire credit card number to the appropriate credit card company during order processing.

iiii. We guaranty that both your credit card and payment information is 100% safe, and can never be visible to any third party

Marketplace Security

We are commited to your privacy and security

Here are a few tips that can help you keep your information safe both on and off Shobrand:

Protect Your Account Information

Create a userID that is different from your email address and does not reveal your name.

Never reveal your Shobrand or online payment passwords to anybody.

Create a userID that is different from your email address and does not reveal your name.

Be aware of who is around you and may be watching what you are doing online. Protect your screen from onlookers.

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Don’t reuse your Shobrand userID (or email address) and password on other accounts—use a different username and password combination on every site you visit.

Never store passwords on your smartphone or tablet.

Change your password every 30 to 60 days.

De-select the Keep Me Logged In option when using a public computer or when you are not actively using a site. Simply closing your browser is not enough to ensure privacy.

Protect Your Privacy

Don’t overshare online. The more personal information you give up on public-facing sites, the easier it is for hackers and fraudsters to develop convincing email, text, or phone messages to deceive you or to commit fraud.

Don’t share your email address, phone numbers, or other personal contact information outside of Shobrand.

Be wary of internet surveys, petitions, or polls that may just be a trick to collect your personal information so scammers can pretend they know you or represent companies you do business with.

Create an Shobrand userID that is different from your personal email address and does not reveal your full name.

Protect Your Device

Protect your computer with a strong password. Lock your screen with a password when you step away, even in your own home.

Protect your Internet-connected device with a PIN or with a biometric method such as a fingerprint.

Keep your smartphone, tablet, or laptop in your sight. Never leave your devices unattended in a public place—even in your own locked car. If you must do so, make sure they are hidden away and out of sight.

Avoid installing software that you don’t need or that comes from unverified sources.