Shipping Policy

Sellers must use the shipping service the buyer selected during Shobrand checkout for some stores. In order to ensure a positive experience for all Shobrand users, the shipping service detailed in the listing and chosen by the buyer should be provided.

What is the policy?

Sellers must ship items within the handling time stated in their listing, using the shipping service the buyer selected at checkout. They must:

i. Review the cost and speed of delivery before offering a shipping service
ii. Specify clearly when the item will be shipped
iii. Properly package shipping items or shipping packages with the shobrand’s order invoice shipping label and shipping logo stickers.
iv. Ship items within the handling time specified in the listing
v. Only include shipping charges that are actually incurred and are related to the cost of shipping and handling the items being delivered

Actual cost paid to the shipping service

Handling costs, including the cost of packaging materials and insurance
The actual cost of delivery confirmation or extra services, such as certificate of mailing, certified mail, collect delivery, delivery confirmation, registered mail, restricted delivery, return receipt, signature confirmation, special handling, or similar services
Follow any category restrictions for maximum shipping costs
Upload accurate tracking details. The tracking number uploaded must match the shipping location provided in the listing
Mark the item “shipped” once it has been sent

Sellers must not:

i. Use a slower shipping service than the one selected by the buyer
ii. Include any additional fees for handling and packaging when offering free shipping
iii. Delay shipments, shipments MUST be fulfilled between 1-6 days, except for international shippings.

Additional information

To receive an automatic 5-star rating for shipping, sellers must provide fast and or free shipping with same day or 1 business day handling, except when listing in the following categories, which do not have specific handling time requirements:

Classified Ads
Real Estate Ads
Motor Vehicle categories
Specialty services

Activity that doesn’t follow Shobrand policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Why does Shobrand have this policy?

This policy helps meet buyer expectations, protect seller performance, reduce defect rates, and increase buyer satisfaction.